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TUESDAY CHALLENGE: ELIMINATE WASTE

Posted on August 15, 2017 at 4:00 am by Jen Kelly / Challenge, Marketing, Operations, Tuesday Challenge

Let’s start off with a definition of waste: “Waste is anything that adds to a company’s cost which is not valued by the customer.” The result of waste elimination translates…

LEARNING IS FOREVER

Posted on August 14, 2017 at 11:04 am by Jen Kelly / Blogs, Daily Communications, Management, Operations

Many small business owners believe that they are the foremost authority in their type of business. I have practiced my profession for over 25 years, and every day I search…

8 THINGS YOUR CUSTOMERS EXPECT

Posted on August 11, 2017 at 6:25 am by Jen Kelly / Blogs, Daily Communications, Marketing, Operations

Meeting and exceeding customer expectation is something that every business owner strives to achieve. It is, however, important to understand the basic expectations before you work on exceeding their expectations….

CREATING A MISSION THAT MATTERS

Posted on August 10, 2017 at 4:36 am by Jen Kelly / Blogs, Daily Communications, Management, Marketing, Operations

Mission statements, like many other components of a business plan are usually created in a “business planning session”. I don’t believe that a mission statement for a small business can…

HOW CAN I BE HELPFUL TO YOU?

Posted on August 9, 2017 at 8:06 am by Jen Kelly / Blogs, Daily Communications, Management, Marketing, Operations

There are many words that are important in conversations with not only friends but also customers, prospects and referral sources. I believe that the phrase, “How can I be helpful…

TUESDAY CHALLENGE: CREATE A NETWORKING GROUP

Posted on August 8, 2017 at 4:50 am by Jen Kelly / Challenge, Management, Marketing, Tuesday Challenge

Getting in front of people not just online but in person has always been a challenge for small business owners. What is important to realize is that people still want…

SOCIAL MEDIA: What It Can and Can’t Do

Posted on August 7, 2017 at 7:40 am by Jen Kelly / Daily Communications, Marketing

Social Media appears to have become the answer to all small business’ growth problems. If you need more business, work harder on your social media campaign; if you need…

FAILURE EQUALS OPPORTUNITY!

Posted on August 4, 2017 at 7:00 am by Jen Kelly / Blogs, Daily Communications, Management, Marketing, Operations

Failure is only the opportunity to begin again more intelligently….. Although this quote comes from Henry Ford, a lot of other people come to mind. One of my favorites is…

SIX THINGS ABOUT DEADLINES

Posted on August 3, 2017 at 7:58 am by Jen Kelly / Blogs, Daily Communications, Management, Operations

Seth Godin (another one of my favorite authors) wrote the following about deadlines: ( this is a summary of his article) People don’t like deadlines. They force us to decide….

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TUESDAY CHALLENGE: ELIMINATE WASTE

LEARNING IS FOREVER

8 THINGS YOUR CUSTOMERS EXPECT

CREATING A MISSION THAT MATTERS

HOW CAN I BE HELPFUL TO YOU?

TUESDAY CHALLENGE: CREATE A NETWORKING GROUP

FAILURE EQUALS OPPORTUNITY!

SIX THINGS ABOUT DEADLINES

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