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NEW RULES OF SALES & SERVICE

Posted on August 18, 2017 at 8:16 am by Jen Kelly / Daily Communications, Management, Marketing, Operations

It’s not like it used to be….. Change is the only constant in today’s market place, and rules for not only surviving but growing a profitable business have…

FOUR BUSINESS MUST HAVE’S

Posted on August 17, 2017 at 9:27 am by Jen Kelly / Daily Communications, Management, Marketing, Operations

Yes, in addition to a good idea for a product or service, there are four basic essentials that will define your business from its inception to long term…

PRODUCT COSTING & PRICING

Posted on August 16, 2017 at 8:08 am by Jen Kelly / Blogs, Daily Communications, Finance, Operations

Knowing how to price a product or service is one of the most important financial issues that any business must understand. If a small business owner does not know the…

LEARNING IS FOREVER

Posted on August 14, 2017 at 11:04 am by Jen Kelly / Blogs, Daily Communications, Management, Operations

Many small business owners believe that they are the foremost authority in their type of business. I have practiced my profession for over 25 years, and every day I search…

8 THINGS YOUR CUSTOMERS EXPECT

Posted on August 11, 2017 at 6:25 am by Jen Kelly / Blogs, Daily Communications, Marketing, Operations

Meeting and exceeding customer expectation is something that every business owner strives to achieve. It is, however, important to understand the basic expectations before you work on exceeding their expectations….

CREATING A MISSION THAT MATTERS

Posted on August 10, 2017 at 4:36 am by Jen Kelly / Blogs, Daily Communications, Management, Marketing, Operations

Mission statements, like many other components of a business plan are usually created in a “business planning session”. I don’t believe that a mission statement for a small business can…

HOW CAN I BE HELPFUL TO YOU?

Posted on August 9, 2017 at 8:06 am by Jen Kelly / Blogs, Daily Communications, Management, Marketing, Operations

There are many words that are important in conversations with not only friends but also customers, prospects and referral sources. I believe that the phrase, “How can I be helpful…

FAILURE EQUALS OPPORTUNITY!

Posted on August 4, 2017 at 7:00 am by Jen Kelly / Blogs, Daily Communications, Management, Marketing, Operations

Failure is only the opportunity to begin again more intelligently….. Although this quote comes from Henry Ford, a lot of other people come to mind. One of my favorites is…

SIX THINGS ABOUT DEADLINES

Posted on August 3, 2017 at 7:58 am by Jen Kelly / Blogs, Daily Communications, Management, Operations

Seth Godin (another one of my favorite authors) wrote the following about deadlines: ( this is a summary of his article) People don’t like deadlines. They force us to decide….

TWO TYPES OF WORK

Posted on July 31, 2017 at 7:34 am by Jen Kelly / Blogs, Daily Communications, Management, Marketing, Operations

In my opinion there are two types of work: Inbound and Outbound. By inbound, I refer to things that are coming to you such as cleaning your desk, absorbing data…

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Operations

NEW RULES OF SALES & SERVICE

FOUR BUSINESS MUST HAVE’S

PRODUCT COSTING & PRICING

LEARNING IS FOREVER

8 THINGS YOUR CUSTOMERS EXPECT

CREATING A MISSION THAT MATTERS

HOW CAN I BE HELPFUL TO YOU?

FAILURE EQUALS OPPORTUNITY!

SIX THINGS ABOUT DEADLINES

TWO TYPES OF WORK

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